FAQ

Welcome
NadineMillinery is a romantic handcrafted headwear brand for women and children, made in Italy with love.
 
Custom and Personalized orders 
We are happy to make customized hats & accessories. You can contact us anytime to discuss your special requirements.
 
Shipping

Free shipping worldwide.

• All items will be shipped with tracking.

• Purchases over €200 will be shipped by Express. 

Items under €200, orders are shipped by the local courier from Monday to Friday. Signature upon delivery is required.
Once your payment is received, we will send you a confirmation email.
Please accept the production time of 1 week. Orders are processed in 2-3 working days excluding holidays.
We are not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events.

Shipping is from Italy, please allow 5 working days to receive your order after you receive tracking. International orders should allow 10-14 working days. Intercontinental orders should allow 14-21 working days. Please note, for international/intercontinental orders the recipient is responsible for duties or taxes. These are not included.

Express shipping 

• Purchases over €200 will be shipped by Express.

  Delivery times

  • Europe 5-6 working days.
  • United States 7-8 working days.
  • Australia 8-9 working days.

• For purchases under €200, we can arrange express shipping, extra costs we be applicable. Please contact us to discuss before buying the item. 

Care instructions

For felt mini hats, use a clean soft brush to occasionally remove dust on the hat, however only apply light pressure.
For straw fascinators is it important not to get your hat wet, as it will lose its shape. Please also store in a dry place and out of direct heat and sunlight.

Return Policy
Each item is handmade to order for you, therefore we accept limited returns and exchanges. The main wish is that you are happy with your hat, so if you are not for some reason, please contact us to discuss about within 2 weeks of receipt.
Personalised or customised hats are not returnable.

Additional policies and FAQs

We reserve the right to make changes to this shop, policies and terms & conditions at any time. We may make alterations to the price, content, or nature of this shop without notice.

All images and communicated feedback regarding purchased goods may be used at the discretion of NadineMillinery across all marketing or selling venues.

Images and all content ©NadineMillinery® All Rights Reserved.
Photography ©NadineMillinery Photography.

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